Shining a light on the Back Office
Why improvement in the Back Office is critical to improving Customer Experience.
In this session we will look at how improved Back Office Planning, Work Allocation and Visibility can be the catalyst to improving Customer Experience across the organisation. We will look at how technology and behavioural change can provide significant benefits and how our recent work with organisations like ING and Nationale Nederlanden is helping shape the Back Office of the future…
Let op: deze sessie is in het engels
Deze sessie wordt aangeboden door:Spreker(s): Chris Rainsforth